Aprils Hair Salon Terms of Services

Aprils Hair Salon Group (New Zealand)

Effective Date: November 22, 2025

These Terms and Conditions of Service (the "Terms") govern all bookings, services, and product purchases made with Aprils Hair Salon Group, operating nationwide in New Zealand (referred to as "Aprils," "we," "us," or "our").

By booking an appointment, purchasing a product, or otherwise engaging with our services, you (the "Client" or "you") agree to be bound by these Terms.

1. Acceptance and Scope of Terms

1.1. Agreement: Your use of our services constitutes your acceptance of these Terms.

Please read them carefully.

1.2. Changes: Aprils reserves the right to update or change these Terms at any time.

The most current version will always be posted on our website and will be effective immediately upon posting.

2. Bookings, Deposits, and Confirmation

2.1. Booking Confirmation: All appointments, whether booked online, by phone, or in person, are subject to availability and confirmation.

2.2. Deposit Policy: For services requiring significant time or a high product cost (e.g., colour corrections, balayage, permanent straightening, hair extensions, or appointments over three hours), a 50% non-refundable deposit is required to secure your booking.

2.3. Deposit Application: The deposit will be deducted from the total cost of your service on the day of your appointment.

2.4. Appointment Reminders: We endeavour to send reminder communications (via text or email) 72 hours prior to your appointment.

It remains the Client’s responsibility to confirm their attendance, regardless of whether they receive a reminder.

3. Cancellations, Rescheduling, and Late Arrivals

3.1. Cancellation Period: We require a minimum of 48 hours’ notice to cancel or reschedule any appointment.

This time frame allows us the opportunity to fill the vacant appointment slot.

3.2. Late Cancellation Fee (48 Hours’ Notice): If you cancel or reschedule with less than 48 hours’ notice, the following fee structure applies:

* If a deposit was paid, the deposit will be forfeited to cover the loss incurred. * If no deposit was taken, you will be charged a fee equivalent to 50% of the booked service price before any subsequent bookings can be confirmed.

3.3. No-Show Policy: Failure to attend your scheduled appointment without providing any notice ("No-Show") will result in a charge equal to 100% of the booked service price.

3.4. Future Bookings: Any outstanding cancellation or No-Show fees must be paid in full before Aprils Hair Salon Group will accept any future bookings from the Client.

3.5. Late Arrivals: Please arrive on time for your appointment.

If you are more than 15 minutes late, we reserve the right to either:

* Modify or reduce the scope of your service to fit the remaining time (charged at the full original price); or * Reschedule your appointment, which will be treated as a Late Cancellation (3.2). 4. Pricing, Payments, and Financial Services

4.1. Pricing Structure: All prices are subject to change without prior notice.

Quotes provided for complex services (colour, extensions) are estimates.

The final price will be determined by your stylist during the in-depth consultation on the day, based on the specific products used, time taken, and the length/density of your hair.

4.2. Payment Methods: We accept EFTPOS, major Credit Cards (Visa, MasterCard), Cash, and approved Buy Now, Pay Later (BNPL) services.

4.3. BNPL Services (Afterpay and Zip Pay):

* Aprils is an authorised merchant for Afterpay and Zip Pay, subject to their respective terms and conditions. * Any failure to make repayments to Afterpay or Zip Pay is a contract between you and the respective third-party provider, and not the responsibility of Aprils. * The total cost of the service must be within your approved limit with the BNPL provider.

4.4. Service Payment: Full payment for all services rendered and products purchased must be settled immediately upon completion of the appointment.

5. Client Consultation and Responsibility

5.1. Disclosure of History: The Client is required to disclose all relevant information during the consultation process, including:

* Any known allergies (especially to hair dyes, peroxides, or chemicals). * Previous chemical treatments (e.g., box dyes, henna, previous salon work, perms, or straighteners) performed within the last two years. * Any medical conditions, sensitivities, or prescriptions that may affect the hair or scalp.

5.2. Patch Tests: For all new colour clients, or clients changing to a different colour line, a patch test is mandatory and must be conducted at least 48 hours prior to the service.

Failure to attend or comply with the patch test recommendation will require you to sign a release form acknowledging that you proceed at your own risk.

5.3. Allergic Reactions: Aprils Hair Salon Group is not liable for any allergic reactions, skin sensitivities, or chemical reactions where the Client failed to disclose relevant information or refused the mandatory patch test.

6. Service Guarantee and Remedies (Consumer Guarantees Act)

6.1. Reasonable Care and Skill: Our services are guaranteed to be provided with reasonable care and skill, as required by the Consumer Guarantees Act 1993 (CGA).

6.2. Satisfaction Guarantee: If you are unhappy with the result of a service, you must contact the salon manager within 7 days of the original appointment date.

6.3. Remedy for Substandard Service: If the service is genuinely faulty or sub-standard and has been deemed a failure by the salon manager (i.e., it does not meet the agreed-upon outcome of the consultation):

* We will offer a complimentary "Re-Do" appointment to remedy the issue, at no extra charge, provided the complaint is raised within the 7-day period. * No refunds will be offered for services that have been completed in accordance with the consultation but where the Client has simply changed their mind about the desired result.

6.4. Product Returns: Retail products can be returned or exchanged within 14 days of purchase, provided they are unused, unopened, and in their original condition, accompanied by proof of purchase.

Refunds or exchanges for faulty retail products will be managed in accordance with the CGA.

7. Salon Conduct, Refusal of Service, and Liability

7.1. Client Conduct: We maintain a zero-tolerance policy for abuse, harassment, discrimination, or aggressive behaviour towards our staff or other clients.

7.2. Right to Refuse Service: Aprils Hair Salon Group reserves the right to refuse service to any Client who:

* Exhibits disruptive or unsafe behaviour. * Arrives under the influence of drugs or alcohol. * Fails to comply with the mandatory patch test policy. * Has an outstanding balance due to past No-Shows or cancellations.

7.3. Personal Property: Aprils is not liable for the loss or damage of any personal items brought into the salon.

Clients are advised to keep personal belongings secure.

While we take care, Aprils is not liable for accidental staining or damage to clothing caused by hair colour or chemicals during the service.

8. Gift Vouchers and Promotions

8.1. Validity: All gift vouchers purchased are valid for 12 months from the date of issue.

Vouchers cannot be redeemed or replaced after their expiry date.

8.2. Non-Refundable: Gift vouchers are non-refundable and cannot be exchanged for cash or credit.

8.3. Promotions: Promotional offers and discounts cannot be combined unless explicitly stated.

9. Privacy Policy and Governing Law

9.1. Privacy: We are committed to protecting your privacy.

All personal information collected is governed by our separate Privacy Policy, available on our website, and complies with the Privacy Act 2020 (NZ).

9.2. Governing Law: These Terms are governed by and construed in accordance with the laws of New Zealand.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.