Aprils Hair Salon Cancellation Policy

At Aprils Hair Salon Group, we operate on a timed appointment schedule to ensure every client receives the premium, focused attention they deserve and that our salons run efficiently nationwide.

When you book an appointment, that time is reserved exclusively for you and your dedicated stylist.

Last-minute cancellations and "No-Show" appointments significantly impact our stylists' ability to earn a living and prevent other clients from accessing our services.

Therefore, we have established a strict, standardized policy across all our New Zealand locations to manage bookings fairly and transparently.

1. The Cancellation Period and Notice Requirement

We require a minimum of 48 hours’ notice to cancel or reschedule any booked appointment without incurring a fee.

This 48-hour window allows us adequate time to contact clients on our waiting list and fill the vacant appointment slot, ensuring our stylists' time is respected.

You may cancel or reschedule your appointment by calling your specific Aprils salon location, replying to your automated reminder message, or using our online booking system.

The time of notification is strictly recorded to determine compliance with the 48-hour requirement.

2. Deposit Forfeiture and Late Cancellation Fee

Appointments requiring significant time, such as major colour transformations, hair extensions, Keratin Smoothing treatments, or any service booked for three hours or more, require a 50% non-refundable deposit upon booking, as outlined in our Terms of Service.

2.1. Less Than 48 Hours’ Notice

If you cancel or attempt to reschedule your appointment with less than 48 hours’ notice (Late Cancellation), the following fees will be applied:

• If a deposit (50% of the service price) was paid, the deposit will be forfeited and retained by Aprils Hair Salon Group to cover the loss incurred.

• If no deposit was taken (typically for express or short-duration services), you will be charged a fee equivalent to 50% of the booked service price.

This fee is a genuine pre-estimate of the loss sustained by the salon due to the lost revenue opportunity.

This fee must be settled before any subsequent appointments can be confirmed.

3. The No-Show Policy

A "No-Show" is defined as failing to attend a scheduled appointment without providing any prior notification.

3.1. No-Show Charge

Any client who fails to show up for their scheduled appointment will be charged 100% of the booked service price.

If a deposit was taken, the deposit will be forfeited, and the remainder of the 100% fee will be charged to the card on file or invoiced to the client for immediate payment.

3.2. Requirement for Future Bookings

Clients with outstanding No-Show fees must clear their balance in full before Aprils Hair Salon Group will accept any future bookings.

Repeat No-Shows may result in the requirement to prepay the entire service amount for all future appointments at the time of booking.

4. Late Arrival Policy

We kindly request that all clients arrive promptly for their appointments to ensure your stylist has the necessary time to perform your service perfectly and to avoid delays for subsequent clients.

4.1. Arrival Window

If you anticipate being late, please call the salon immediately to notify us.

Clients arriving more than 15 minutes late may not be able to receive their full service, as attempting to rush the treatment would compromise the quality and safety standards of Aprils.

4.2. Consequences of Late Arrival

If you are more than 15 minutes late, the Salon Manager reserves the right to take one of the following actions:

• Modify the Service: The service time will be reduced to fit the remaining schedule (e.g., swapping a full cut and colour for a colour only), but you will still be charged the full price of the original service to cover the time reserved.

• Reschedule: The appointment may need to be rescheduled to a later date, in which case it will be treated as a Late Cancellation (Section 2.1), and a 50% fee/deposit forfeiture will apply.

This policy is strictly enforced to ensure fairness and punctuality for all our clients and staff.

5. Managing Group and Mobile Bookings

For large group bookings (e.g., bridal parties, school ball groups) and on-location mobile styling services, the cancellation notice required may be extended to 7 days due to the extensive preparation and allocation of multiple stylists required.

The specific notice period will be detailed in your individual service contract for such events.

6. Health and Emergency Exemptions

We understand that genuine emergencies and unforeseen health issues can occur.

If you need to cancel within the 48-hour window due to a sudden, serious illness or genuine emergency, please contact the Salon Manager directly.

While standard fees apply, the Manager has the discretion to waive or reduce a fee on a case-by-case basis, provided adequate evidence or communication is supplied.

However, chronic or non-emergency situations will be subject to the standard policy.

7. Acceptance of Policy

By booking an appointment with Aprils Hair Salon Group, you acknowledge and accept all terms within this Cancellation and Booking Policy.

You agree that any applicable fees will be charged to the payment method provided at the time of booking or invoiced for immediate payment.